Returns & Refunds
Return & Refund Policy
Thank you for shopping at Simon Bayliss Photography. We appreciate your business and want to ensure you're fully satisfied with your purchase. Please review our return and refund policy below.
Return Window
You may request a return or exchange within 30 days of receiving your order.
Eligible Conditions for Returns
To qualify for a return, your item must:
- Be unused and in the same condition as received.
- Be in the original packaging.
Non-returnable Items
Please note that we cannot accept returns for:
- Custom-made or personalized wall art photography.
- Digital downloads or gift cards.
How to Initiate a Return
To initiate a return, please contact our customer support team at using our contact form. Please include:
- Your order number.
- Reason for return.
- Photographic evidence if the product is defective or damaged.
We will provide you with detailed instructions on how to proceed.
Return Shipping Costs
- If the item is defective, damaged, or incorrect due to our error, we will cover the return shipping costs.
- If you are returning an item due to personal preference (change of mind), you will be responsible for paying the shipping costs. Shipping costs are non-refundable.
Refunds Process
Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited back to your original payment method.
Exchanges
We only replace items if they arrive defective or damaged. To request an exchange, please contact us with details and photographic evidence of the defect or damage.
Late or Missing Refunds
If you haven't received your refund after 7 business days:
- Check your bank account again.
- Contact your credit card company or payment provider; processing times can vary.
- If you've completed these steps and still haven't received your refund, please contact us.
Contact Us
If you have questions about our return policy or need assistance with a return, please reach out to us at:
We value your satisfaction and are committed to providing an exceptional shopping experience from start to finish.